Help & FAQs

Our standard preparation time is 5–15 business days before your order is handed to the carrier. Some items are ready to ship; others may be produced after ordering. Your order can leave earlier—15 business days is not a mandatory wait. This is a dispatch estimate, not a delivery guarantee.

Counting starts on the first business day after your order date. Saturdays, Sundays and Turkish public holidays are excluded. For example, if you order on Friday and Monday is not a public holiday, Monday is day one. Fifteen business days is usually about three calendar weeks, and longer when public holidays fall within the period.

Contact us with your order number so our team can check the actual dispatch status. We do not restart the preparation period from the day you contact us. If you prefer to cancel an unshipped order, tell us explicitly so we can handle that request. Your statutory rights remain unaffected.

No. These statuses do not confirm handover to the carrier. Check the carrier tracking record for the parcel’s movement. A shipping label alone is not confirmation that the carrier has collected your order.

Open Track your order or your account and follow the tracking link for your parcel. Have your order number and checkout email ready. If the tracking link does not work or shows an unexpected status, contact us with your order number.

Standard domestic shipping is TRY 150, regardless of order value; there is no free-shipping threshold. The total is shown before payment. We currently ship within Türkiye only. An international shipping launch date has not been announced.

We cannot guarantee priority dispatch or arrival for a birthday, trip or other deadline. Preparation and carrier transit are separate stages. Please consider the 5–15 business-day preparation estimate before ordering for a particular date.

Ready items may be sent first. Remaining items are generally dispatched within 5–15 business days after the first parcel, often sooner; SLOID covers the additional shipping. This does not reset the age of your original order or your statutory rights. If an item is missing, contact us with your order number and the missing item—even if the order is marked delivered.

Contact us with your order number and the tracking status so our team can investigate with the carrier. A delivered status does not close your report. Please also mention whether someone at your address accepted a parcel on your behalf.

Contact us as soon as possible with your order number and the exact change. Before dispatch, our team checks whether the change can still be made; a request is not confirmation that it is complete. We cannot change the delivery address after dispatch. If the parcel is returned to us, we can arrange a new shipment and cover its shipping cost.

Combining orders requires confirmation from our team. Contact us before placing an additional order if combining parcels is important to you. We cannot promise that separate orders will ship together.

Search the inbox and spam folder of the email address used at checkout for “SLOID” or “order confirmation”. If you still cannot find it, contact us. A missing email or unsuccessful lookup does not by itself mean that your payment failed.

You can pay by credit card or bank transfer/EFT. Any available instalment options are shown at checkout. Cash on delivery is not available. Place orders through the website; we do not complete sales through support chat.

Contact us with your order number and payment method so our team can check the payment against your order. The status alone does not prove that the bank transfer failed. For a duplicate charge or a charge without an order confirmation, contact us before paying again. Never send your full card number, CVV, password or one-time banking code.

Check the code and its published conditions, then sign in and try again. If it still fails, send us the code, where you received it and the error shown. Current offers are displayed on the website; support cannot promise an unannounced discount.

Use the measurements and fit notes for the specific product. Compare them with a similar garment you already own. Our clothing is unisex, and fit can vary by style. If you need help, send us the product name and the measurement you are unsure about; height and weight alone cannot guarantee a fit.

A size and colour that can be purchased on the website are open for orders. This does not necessarily mean immediate dispatch: some products are ready, while others may be produced after ordering. The standard preparation estimate still applies. We do not have a confirmed restock date for every unavailable or past-season item.

For eligible purchases, you may notify us of withdrawal within 14 calendar days after receiving the goods, without giving a reason. You may also withdraw before delivery. Send a clear written request to [email protected], including your order number and the items concerned. Statutory exceptions apply where relevant. You do not need to wait for the preparation period to end to request cancellation.

Tell us whether you want a refund or an exchange and identify the item. Complete the return/exchange form and put it in the parcel to help us identify your request; a clear written withdrawal notice is also valid. Take the parcel to a Yurtiçi Kargo branch and use return code 539678845 for free return shipping. Keep the receipt and tracking number. For statutory withdrawal, send the goods back within 14 days of notifying us.

Trying on a garment at home to check its fit does not by itself remove your withdrawal right. Handle it only as needed to assess its nature and fit, and return it carefully with its accompanying items. Statutory exceptions and responsibility for use beyond normal inspection are assessed separately; trying it on alone is not an automatic refusal.

Contact us with your order number, the affected item and a description of the problem; clear photos can help. Use the free return process above. Faulty-item inspection normally takes 3–5 business days after receipt. A replacement for an incorrect item is sent after the return is checked: immediately if ready, otherwise normally within 5–15 business days. These operational estimates do not limit your statutory remedies.

Our operational target is to process a returned-item refund within 3–5 business days after the return reaches us, subject to the applicable statutory deadline. Bank posting time is separate, so we cannot guarantee the day it appears in your account. A refund request, its approval and the completed payment are different stages. We do not automatically deduct TRY 150 from a return refund.

Yes. Tell us your order number, the missing item and whether you want it sent or want a refund for that item. We will check the order and handle that specific request. You will not be asked to return an item that was never delivered to you.

Use WhatsApp: +90 850 305 4883 or email [email protected]. For order questions, start with your order number and a short description; we may ask for your checkout phone number or email to verify the order. General product questions do not require order details. Our team works weekdays, 09:00–17:00 Türkiye time, and replies as soon as possible.

Our AI assistant can answer common questions and help with order enquiries. It is not a human representative. If you need a person or an action that requires the team, say so. A chatbot response does not mean a cancellation, refund or order change has been completed; wait for confirmation of the actual action.